Frequently Asked Questions
All orders will be delivered 7-14 working days after we receive your order confirmation.
How Can I Pay?
There are three easy ways to pay:
If you have requested to pay by invoice, this will be included in your delivery parcel. Please pay your invoice within 30 days.
- Card Payments
Your card will be debited once your order has been placed.
Please note - the transaction on your bank statement will appear as 'Self Help Digital' or 'Need2Know'.
- PayPal Payments
Your transaction will be processed by PayPal directly. You will be sent confirmation of your payment from PayPal shortly after you complete the checkout process.
What Do I Do About Returns?
If for any reason you would like to return your products, please contact us.
How Will My Order Be Delivered?
All orders are sent using our trusted courier service UPS and will require a signature on receipt.
- Can I edit the personalised books?
For more information on this, please call us on (01733) 315097.
- What file formats are the best to use when uploading photos?
We'd prefer all photos to be in JPEG format.
If you have a question that isn't listed above, or would like some further information, please don't hesitate to contact us.