updated Feb 2022
policy is for Bonacia Ltd and covers information processed by all
brands owned by Bonacia Ltd;
Book Printing UK
contact us using the information below:
collect and process the following information:
details (for example name and contact information)
Online identifiers such as IP
addresses and cookie identifiers
Where colleagues provide
consent we will collect criminal offence data (DBS checks)
Images of people and vehicles at our offices located at the address
How we get the information and
why we have it:
Most of the
information we process is provided to us directly by you so we can
fulfil your order or request, send you marketing information because
you have opted in or to help you with an enquiry.
We also receive
data to process from third parties, this could be the case where we
fulfil orders on someone else’s behalf or if a school is creating a
yearbook or entering a competition.
Under the General Data Protection
Regulation (GDPR), the lawful bases we rely on for processing this
We use the information that you
have given us in order to:
any orders that you place with us and to process any returns
you with access to an account
requests made by you
customer service to you
you about products and services that may interest you
In order to achieve the above we
may share your information with:
Other Bonacia brands
Delivery partners such as Royal
Mail, Hermes or alternatives
Payment processors such as
PayPal and Braintree
Companies who help support our business systems for example servers
or data storage facilities
sending companies such as Mailchimp or Ontraport which enable us to
stay in touch with you
your personal data outside the EEA:
day to day operations are based in the UK and your personal
information is generally processed, stored and used within the UK and
other countries in the European Economic Area (EEA).
it is the case that your personal data is to be processed outside the
EEA we will ensure there is an
appropriate level of security so your personal information is
protected in the same way as if it was being used within the EEA.
store your information
All personal data is held within Bonacia's
secure network which uses 'per user' based access control, or on our
secure Amazon servers.
Each brand within Bonacia has its own dedicated
folder structure, which ensures that only those Bonacia employees
that need to see any personal information can.
How long we
keep your Information
long we keep information we collect about you depends on the type of
information, the purpose for which it was originally collected, the
instructions of a controller when we act as a processor, and
requirements to comply with applicable laws.
the retention period has expired, the information will be securely
disposed of or permanently deleted.
Your data protection rights
Under data protection law, you have
The right of access -
You have the right to ask us for copies of your personal information
The right to rectification
- You have the right to ask us to rectify information you think is
inaccurate. You also have the right to ask us to complete
information you think is incomplete
The right to erasure -
You have the right to ask us to erase your personal information
The right to restriction of
processing - You have the right to ask us to restrict the
processing of your information
The right to object to
processing - You have the right to object to the processing
of your personal data
The right to data
portability - You have the right to ask that we transfer the
information you gave us to another organisation or to you.
You are not required to pay any
charge for exercising your rights. If you make a request, we will
respond to you within one month.
Please contact us at
if you wish to make a request.
How to complain
You can also complain to the ICO if
you are unhappy with how we have used your data.
The ICO’s address:
Helpline number: 0303 123 1113